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Return Policy

RETURNS AND REFUNDS POLICY

Thank you for shopping at Horizon Wireless. If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 90 days of the original purchase date. A new product may be exchanged for another product or returned for a refund at current price. 


To be eligible for a return, please make sure that:

  • The product was purchased in the last 90 days
  • The product isn’t damaged because of install
  • You obtained a Return Merchandise Number (RMN) from us
  • All equipment returns must be in like-new condition and accompanied with original packaging, battery, accessories, instruction manuals, and any promotional cards received with purchase.

Products that do not meet these criteria will not be considered for return. To obtain a Return Merchandise Number (RMN), contact us:

  • By phone number: (+1)713-988-6565
  • By email: info@horizonwireless.us

SHIPPING CHARGES

Shipping charges incurred in connection with the return of a product are refundable.

DAMAGED ITEMS

If you received a damaged product, please notify us immediately for assistance.

SALE ITEMS

Sale items can be refunded.

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: (+1)713-988-6565
  • By email: info@horizonwireless.us
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